Return Policy - fish24h.com

Fish24h is committed to providing customers with the best shopping experience. We understand that sometimes you may need to return or exchange a product for various reasons. Our return and exchange policy is designed to ensure customer rights and facilitate a quick and easy process.

Table of Contents

1. Return Conditions:

Products must be unused, with intact tags, undamaged, free of scratches, dents, or stains.
Products must include the full packaging, box, and accessories (if applicable).
Returns must be made within 7 days of receiving the product.

2. Eligible Return Cases:

The product has manufacturing defects.
The product does not match the description on the website.
The product was damaged during shipping.

3. Ineligible Return Cases:

Products that have been used or damaged by the customer.
Products damaged due to environmental factors or improper use.
Expired products (if applicable).
Products from special promotions or discounts.

4. Return Process:

Step 1: Contact Fish24h via hotline, email, or fanpage to report the return request.
Step 2: Provide order details, the product for return, and the reason for the return.
Step 3: Fish24h will verify the information and guide you through the return process.
Step 4: Carefully package the product and send it to the Fish24h return address.
Step 5: Fish24h will inspect the product and proceed with the return or exchange.

5. Return Shipping Costs:

For products with manufacturing defects: Fish24h will cover all return shipping costs.
For products that do not match the description: Fish24h will cover all return shipping costs.
For products damaged during shipping: Fish24h will cover all return shipping costs.
For other cases: The customer will bear the return shipping costs.

6. Return Processing Time:

Fish24h will process return requests within 3 business days from the day the product is received.

7. Notes:

Please retain your purchase invoice or order number for easier return processing.
Fish24h reserves the right to refuse returns if the conditions are not fully met.

Fish24h is dedicated to ensuring customer satisfaction. If you have any questions regarding our return and exchange policy, please contact us for support.